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Project Details:
Project Title : service now enhancement support
Category : Software Projects
Sub-Category : MCA
Suitable For : 2
Technologies : Html
Envirnoment : HTML, JavaScript, XML
Project Period : 6-months
Project Description : Client is one of the leading consumer packaged goods company in the USA. iGATE Patni has implemented Service Now tool. This project includes enhancements and implementation required for the Service Now modules.
 
Enhancements/Implementation
 

Enabled Language Localization pack, this would allow the users from Mexico and France to view the Service Now Instance in their respective localized language (Spanish & French)
Language localization at notification level, which allows the users to receive notification in the language selected by the user in their user profile
Implementation of new change management workflow
Modification of the current Change Management workflow
Creation of new Service Catalog for UK, France, Canada and Mexico locations
Implementation of assignment time worked functionality on Incident, which would allow capturing time spent by an Assignment group on every ticket.


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Published at 07-03-2014
Viewed: 734 times